Refund and Returns Policy
Overview
At BeadsHub, customer satisfaction is important to us. We offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order.
To be eligible for a standard return, your item must be unused, in its original condition, and returned with its original packaging where reasonably possible. Proof of purchase is required.
This policy does not limit any consumer rights provided by applicable law.
How to Request a Return
To request a return, please contact us at [email protected] with your order number and the reason for your return.
Our team will review your request and provide return instructions and the appropriate return address.
Please contact us before sending any items back. For returns under our voluntary 30-day policy, items should be shipped within 14 days after receiving return instructions.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If your return is approved, the applicable refund will be issued to your original payment method.
Refunds will be processed promptly and within the timeframe required by applicable consumer protection laws. Your bank or payment provider may require additional time to make the funds available.
Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [email protected] as soon as possible.
Include your order number, a description of the issue, and photographs if available.
We will review the issue and arrange an appropriate resolution, which may include a replacement or refund.
Where the product is defective, damaged during delivery, or incorrectly supplied, we will cover reasonable return shipping costs where applicable and required by law.
Your statutory rights relating to defective or misdescribed products remain unaffected by our 30-day return period.
Exchanges
We offer exchanges for eligible defective, damaged, or incorrectly supplied items, subject to product availability and applicable consumer rights.
If you need an exchange, please contact us at [email protected] before returning the item.
Return Shipping
For standard returns due to a change of mind, customers are responsible for return shipping costs unless otherwise required by law.
We recommend using a trackable shipping service for returns. Shipping insurance may also be considered for higher-value items.
Please retain your shipping receipt and tracking information until your return has been completed.
Return shipping costs for eligible defective, damaged, or incorrect items will be handled in accordance with applicable consumer protection laws.
International Returns
We accept eligible return requests from international customers.
International return shipping times and costs may vary depending on the destination and shipping provider.
Any customs duties, import taxes, or other government charges associated with an order or return will be handled in accordance with applicable laws and regulations.
Late or Missing Refunds
If you have not received your refund after receiving confirmation that it has been processed, please check your bank account first.
You may also contact your credit card company or payment provider, as it can take additional time for refunds to appear.
If you still have not received your refund, please contact us at [email protected].
Consumer Rights
Customers may have additional cancellation, refund, return, or warranty rights under the consumer protection laws of their country.
Nothing in this policy excludes or limits rights that cannot legally be excluded or restricted.
Need Help?
If you have any questions about returns, exchanges, or refunds, please contact our customer support team.
Email: [email protected]
We are happy to assist you with your order.
